What to expect, house to house.
General guidance across the CoachellaSplash portfolio, gathered from how our hosts actually answer these questions.
What time is check-in and check-out?
Check-in and check-out times are set per property, with instructions (including your smart lock code) sent shortly before arrival. Need to arrive early or leave late? Ask us — we’ll confirm what’s possible based on the cleaning schedule.
Are events or parties allowed?
No — every home has a strict no-party policy, and stays must stay within the guest count on your reservation at all times. We ask about trip purpose for larger or younger groups before confirming, and a minimum age applies to the primary renter at every property.
How many guests can stay?
Every home has a hard occupancy cap, including daytime visitors, that varies by property — see your specific reservation for the exact number. Bookings requesting more guests than a home allows can’t be confirmed.
Are there quiet hours?
Yes, every night, with stricter limits on weekends. Several of our desert cities also enforce their own noise ordinances, with fines that can be passed through to the guest — daytime music at a reasonable volume is generally fine.
Are pets allowed?
Most homes welcome pets for an additional fee that varies by property — see your reservation for details. Service animals are always exempt from the fee.
Is smoking allowed?
Outdoor smoking only, at every home — never inside.
What about parking?
Parking capacity (driveway and street) varies by property. Some cities enforce street-sweeping rules that can result in a ticket on the wrong morning — check-in instructions include property-specific guidance.
Is there a security deposit?
A security deposit hold is standard on every booking. It’s released within about a week after checkout, once our cleaning team confirms there’s no damage.
What is the cancellation policy?
Cancellations are governed by the platform’s standard policy for your specific listing. If your plans change, reach out — we can sometimes offer flexibility in writing, even where the policy wouldn’t otherwise allow it.
Can we heat the pool or spa?
Pool heating is available as an optional per-night add-on and varies by property — see your specific reservation for details or ask us before you book. Spa heating is included at every home.
Questions about
a specific home?
We’d rather answer it before you book than after.